Jeton
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➡️ I made deposit, yet it didn’t reflect to my Card.
Depending on deposit methods and channels it can take 1-3 hours. Please wait approximately 1-3 hours. 💬 If still, you think there is an issue please get in touch with the customer support team, we...
How can I manage my card balance?
You can use either the full balance in your Jeton account or select specific account balances for Jeton Card transactions. This applies to both physical and virtual Jeton Cards. To manage spending ...
Can I transfer money from my Jeton to Jeton Card?
No need for that — your account balance is the same as your card balance, so they’re shared automatically. You can use the full balance in your Jeton account or select specific account balances for...
I loaded/top-uped balance but I can't see it on my card.
Troubleshooting Jeton Card Balance Issues If you're having trouble using your Jeton Card, please follow these steps: Check your deposit:Make sure the deposit you made has been successfully credit...
There is sufficient balance in my account, but I cannot make a transaction.
If you're having trouble using your Jeton Card, please follow these steps: Check your deposit:Make sure the deposit you made has been successfully credited to your account. You can view this in y...
I tried to make a transaction with my physical Jeton Card, but I couldn’t.
Check the card status: If it is inactive, please follow the activation procedure and activate the card.If it is frozen, please follow the necessary steps to unfreeze it. Check your card/account bal...
I applied for physical Jeton card, but I never received it.
Card Delivery Information Please note that delivery times may vary due to international shipping. If you do not receive your card within 2 weeks of placing your order, kindly contact our Customer S...
My card is damaged. What should I do?
How to Terminate and Reorder Your Card To terminate your card, go to the Jeton Cards section and select Card Settings. Then, click the "Terminate Card" button. If you wish to order a new card after...
➡️ I can't close my card via Jeton App. (My phone is stolen, or my phone is broken, or it's not possible to get OTP or login etc)
💬 In this case, please get in touch with our customer support experts and they will do it for you.
My card is lost or stolen. What should I do?
You must close your card via the Jeton Card page immediately and check your transaction history for any fraudulent transactions. How to Terminate and Reorder Your Card To terminate your card, go...