There is sufficient balance in my account, but I cannot make a transaction.

If you're having trouble using your Jeton Card, please follow these steps:

1. Check your deposit:
   Make sure the deposit you made has been successfully credited to your account. You can view this in your Transactions and/or Accounts menu.

2. Verify spending permissions:
   Ensure that the account with the available balance is enabled for Jeton Card spending.
   To do this:

   • Go to the Cards menu

   • Select your card

   • Click on "Spend From" and choose the accounts you'd like to use for card transactions

3. Be aware of potential transaction rejections:
   Sometimes transactions may be rejected due to Card Issuer authorisation checks or connection errors with Card Scheme Networks. These are external factors and not always related to your balance or account settings.

Once these steps are completed, your card should work without issues.

Still need help? Contact our support team for further assistance.