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While I tried to attempt cash withdrawal, ATM retained my card. What should I do?
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Is there a transaction fee?
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Is there a card fee?
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There is onе or several transactions which I have not made, or I do not remember I made. What should I do?
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I want to see my Jeton physical card details (card number; expiry date; CVV) online. How can I do it? OR I want to use my virtual card for e-com transaction, how can I get full card number, expiry date and CVV?
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How can I get a Jeton Card statement?
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I changed my phone number, address, date of birth, name etc., but I cannot make the update via the Jeton page.
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I made a transaction, but it was not reflected to my account.
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➡️ How can I change my card PIN?
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➡️ I forgot my Jeton password and entered a wrong card PIN repeatedly. What should I do?
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➡️ I made deposit, yet it didn’t reflect to my Card.
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How can I manage my card balance?
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Can I transfer money from my Jeton to Jeton Card?
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I loaded/top-uped balance but I can't see it on my card.
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There is sufficient balance in my account, but I cannot make a transaction.
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I tried to make a transaction with my physical Jeton Card, but I couldn’t.
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I applied for physical Jeton card, but I never received it.
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My card is damaged. What should I do?
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➡️ I can't close my card via Jeton App. (My phone is stolen, or my phone is broken, or it's not possible to get OTP or login etc)
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My card is lost or stolen. What should I do?
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➡️ Where can I use my Jeton card?
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➡️ Which type of transaction can I perform?
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➡️ Does my card support contactless transactions?