Jeton
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How can I change my account details?
For security reasons, you can only change your personal details, such as your name, email or address by contacting our customer support team. If you would like to update your address:Please provide...
How much does a Jeton account cost?
Opening a Jeton account is completely free.No fee for account set-up, no monthly or yearly subscription costs for account maintenance. Please note: Additional fees may apply according to payment...
How do I verify my Jeton account?
Verification requirements for individual accounts are as follows: Information: telephone number, e-mail address, residential address, full name, date of birth Identification: a form of valid gove...
Why do I need to supply identification?
The verification process for Jeton Wallet is a standardised compliance measure for anti-money laundering (AML), know your customer (KYC), and counter-terrorism financing (CTF) laws and regulations....
How do I reset my Jeton account password?
In order to reset your password, please select 'Forgot?' at the login screen. You will be asked to provide the number registered to your account and then sent a text with a code. This code will all...
Why did my ID verification fail?
There are multiple reasons why your ID verification might have been unsuccessful. This may be due to factors such as the quality of the image, the type of document provided, discrepancies between...
My documents have been rejected, what should I do?
No worries, you can just try again! It is important to read the emails we send you regarding your verification to ensure you understand why your documents were rejected and to make sure you get it ...
➡️ Can someone else withdraw money from My Jeton Wallet account to their personal bank account?
Withdrawing money from your Jeton wallet is only possible if that bank account is under the same name as your Jeton Wallet account. If the withdrawal is made to someone else's account, your account...
Account security tips
General security tips: 📌 The best password is you."Your own biometric data can provide the strongest form of password." Enable touch ID/ or FaceID on Jeton Wallet app. 📌 Use complicated password...
How can I keep my Jeton account safe?
👉 Register your mobile phone number with Jeton. We send you authentication codes securely via SMS. 👉 Never disclose your Jeton PIN to anyone and try to change it regularly.👉 Jeton representative w...