Why did my ID verification fail?

There are multiple reasons why your ID verification might have been unsuccessful. 

This may be due to factors such as the quality of the image, the type of document provided, discrepancies between the information on your ID and your account, or the validity of the document, among other reasons.

The most important thing is to carefully read the email we sent and follow the instructions—this will help you get it right on your next attempt!

Having issues? Please contact our customer support team through the Jeton Wallet app or Jeton livechat.