Jeton
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Is there a transaction fee?
It depends on transaction types. Please check the fee page.
Is there a card fee?
Jeton Card Issuance Fees Issuing a Jeton Card is subject to the following fees: Physical Card: $100 per card Virtual Card: $10 per card You can have up to 3 active physical cards and...
There is onе or several transactions which I have not made, or I do not remember I made. What should I do?
Please get in touch with our customer support experts they will be happy to assist you!
I want to see my Jeton physical card details (card number; expiry date; CVV) online. How can I do it? OR I want to use my virtual card for e-com transaction, how can I get full card number, expiry date and CVV?
“Show Card Detail” function should be used via the Cards tab. Your 6-digit PIN code is needed to release this information.
How can I get a Jeton Card statement?
In the Jeton Card page there is a “Statement” button. You may get your statement with a date range in CSV or PDF format. To a statement for your Jeton Card, please go to the Jeton Cards section...
I changed my phone number, address, date of birth, name etc., but I cannot make the update via the Jeton page.
Please get in touch with our customer support experts they will be happy to assist you!
I made a transaction, but it was not reflected to my account.
If it's an approved transaction, sometimes it can take a while to see in your account. If it's already more than a day, please contact with customer support team.
➡️ How can I change my card PIN?
You can easily view your card PIN in the Jeton Card tab by tapping the “Show My PIN” (eye) button.Need to update it? Simply go to the Jeton Card Settings tab and follow the steps under “Change PIN”...
➡️ I forgot my Jeton password and entered a wrong card PIN repeatedly. What should I do?
The “Show PIN” function should be used via the Jeton Card page. Jeton password is needed to release the PIN info. If you locked your PIN, should wait for 24 hours. Then the PIN will be unblocked...
➡️ I made deposit, yet it didn’t reflect to my Card.
Depending on deposit methods and channels it can take 1-3 hours. Please wait approximately 1-3 hours. 💬 If still, you think there is an issue please get in touch with the customer support team, we...