Jeton
- Total activity 242
- Last activity
- Member since
- Following 0 users
- Followed by 39 users
- Votes 0
- Subscriptions 139
Articles
Recent activity by Jeton Sort by recent activity-
I can’t add my Jeton Card into Wallet and it says “'Card Not Added - Contact Your Issuer”
Your card should be (temporarily) closed/blocked and hence cannot be used, please activate/unfreeze it and try again.
➡️ Why do I see a tick mark with 'Done' on my iPhone when the terminal in the shop says the payment has been declined?
Tick indicates that terminal can read your token. Approve/Decline message comes after according to card availability controls.
Why do I see a tick mark with 'Done' on my device when the terminal in the shop says the payment has been declined?
Tick indicates that the terminal can read your token. Approve/Decline message comes after according to card availability controls.
➡️ I can’t add my Card into Wallet and it says “Card Not Added - Contact Your Issuer”
Your card should be (temporarily) closed/blocked and hence cannot be used, please activate/unfreeze it and try again.
➡️ Will I get a notification for transactions?
Yes you will see declined/approved transaction notification in your main screen. Also you can check your transactions under the Jeton app/transaction list.
➡️ When my Card isn’t suitable to use (like insufficient funds or freezed) are my tokens affected?
Yes. To be able to use your Tokens (DPANs) your main Card (FPAN) should be available to use.
➡️ Can I add another bank's card to Wallet?
Yes you can add as long as the Issuer supports.
➡️ When I “Suspend/Freeze” or “Delete” my Jeton Card from Wallet, can I still use my Physical/Virtual Card?
Yes, you can. Actions on your Token (DPAN) doesn’t affect your Card (FPAN).
➡️ What can I do if my Phone is lost/stolen?
You can suspend/delete your card in your Google Account or we can do it on your behalf. You can continue to use your physical card, and add again into your new Phone.
➡️ Can I resume the deleted cards/tokens if I find my lost device?
Deleted/removed cards can't be resumed, only suspended cards can. But you can add your card again.