How can I close/delete my account?

If you're looking to close/delete your Jeton account, we want to ensure you have a smooth process. You can close/delete your Jeton account by contacting our support team.

Before you close/delete your account

Check Your Balance: If you close your account, you won't have access to your available funds on Jeton, so please make sure your balance is 0.00 or close to that number.

Pending Transactions: Check if you have any pending transactions. If you have any - they need to be processed before you close/delete your account. You can check transaction history in the history section.

Jeton Card: If you have a Jeton Card, you won’t be able to manage it after you close/delete your account.

For more detailed information, especially about data retention, please visit our privacy policy section at https://www.jeton.com/privacy-policy 

Delete Account via App:

- Open the app

- Go to "More" > "Settings" > "Delete Account" and follow the steps.