Jeton
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Account security tips
General security tips: 📌 The best password is you. "Your own biometric data can provide the strongest form of password." Enable touch ID/ or FaceID on Jeton Wallet app. 📌 Use complicated password...
How can I keep my Jeton account safe?
👉 Register your mobile phone number with Jeton. We send you authentication codes securely via SMS. 👉 Never disclose your Jeton PIN to anyone and try to change it regularly.👉 Jeton representative w...
I have received a suspicious email. What should I do?
Please note that Jeton representatives will never ask you for your personal passwords or PIN. How to identify a scammer email? 🔍 👉 No legitimate organisation will send emails from an address that e...
My account was logged in from a new device, but it wasn't me. What should I do?
If you received a notification or an email saying that new login to your Jeton account and it wasn't you, please change your password immediately and get in touch with our support team❗We use top-n...
How do I report suspicious activity?
If you have noticed any suspicious activity on your account or have any concerns about privacy, please contact our Customer Support Team immediately and let us know the details.
➡️ How can I accept the payment sent from another Jeton Wallet account?
If you received a SMS, confirming that a Jeton Wallet user sent money to your account; 👉 Log in to your account 👉 Click on Waiting Transactions section 👉 Click on Accept the payment. *If you ha...
➡️ I sent money to another Jeton Wallet account, and the money is still not there.
Can you confirm that the email/phone number or customerID you used for your transfer was correct? If not, please contact us through the app or live chat on the website so we can help you out. If ...
➡️ I transferred funds to the wrong person
If you sent money to the wrong person, please contact us as soon as possible. We will try to recover the money for you if possible.
➡️ I can't sign up. Why?
Common reasons why Jeton Wallet don't let you sign up: 👉 You must be 18 or older to use our services. 👉 Inaccurate personal information 👉 You already have a Jeton account 👉 You ar...
➡️ I can’t send funds to a friend
To send money to others your account and the recipient's account have to be fully verified. ✅💬 Doesn't solve the problem? Please get in touch with us! You can do it by clicking on this link LIVE...