Jeton
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I changed my phone number, address, date of birth, name etc., but I cannot make the update via the Jeton page.
Please get in touch with our customer support experts they will be happy to assist you!
➡️ I made a transaction, but it was not reflected to my account.
If it's an approved transaction, sometimes it can take a while to see in your account. If it's already more than a day, please contact with customer support team.
➡️ How can I change my card PIN?
You may inquire your card PIN in Jeton Card App with "Show My PIN" button. And Via ATMs you may change your card PIN.
➡️ I forgot my Jeton password and entered a wrong card PIN repeatedly. What should I do?
The “Show PIN” function should be used via the Jeton Card page. Jeton password is needed to release the PIN info. If you locked your PIN, should wait for 24 hours. Then the PIN will be unblocked...
➡️ I made deposit, yet it didn’t reflect to my Card.
Depending on deposit methods and channels it can take 1-3 hours. Please wait approximately 1-3 hours. 💬 If still, you think there is an issue please get in touch with the customer support team, we...
How can I manage my card balance?
You can use either the full balance in your Jeton account or select specific account balances for Jeton Card transactions. This applies to both physical and virtual Jeton Cards. To manage spending ...
Can I transfer money from my Jeton to Jeton Card?
No need for that — your account balance is the same as your card balance, so they’re shared automatically. You can use the full balance in your Jeton account or select specific account balances for...
I loaded/top-uped balance but I can't see it on my card.
Troubleshooting Jeton Card Balance Issues If you're having trouble using your Jeton Card, please follow these steps: Check your deposit:Make sure the deposit you made has been successfully credit...
There is sufficient balance in my card, but I cannot make a transaction.
If you're having trouble using your Jeton Card, please follow these steps: Check your deposit:Make sure the deposit you made has been successfully credited to your account. You can view this in y...
I tried to make a transaction with my physical Jeton Card, but I couldn’t.
Check the card status: If it is inactive, please follow the activation procedure and activate the card.If it is frozen, please follow the necessary steps to unfreeze it. Check your card/account bal...