Jeton
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Can I add my card into Wallet?
Yes! If you have a Jeton Visa Card, you can add it to Google Pay. To do this, open the Wallet feature under your phone’s Settings menu, select Add new card, and manually add your Jeton Visa Card. P...
How to contact us?
We’re always here to help! The easiest way to contact us is through our 24/7 live chat support. You can also reach us anytime at team@jeton.com, and we’ll be happy to assist you. Contact us
➡️ How to verify my identity? step-by-step
Verifying Your identity on Jeton Wallet website👉 After your initial registration, you will be presented with a KYC notice, where you can start the verification process. 👉 Press on "Start verificati...
I was asked to complete the Additional Account Verification. What should I do?
As a customer of ours, it may be requested from you to complete our Additional Account verification. That may happen upon a certain transaction volume or after a certain transaction. To be able t...
➡️ While I tried to attempt cash withdrawal, ATM retained my card. What should I do?
Sometimes there can be issues in ATM Systems. Unfortunately, you can not take back your card as it's been destroyed by Acquirer Bank. So, you have to Close your card and ask replacement via Jet...
➡️ Is there a transaction fee?
It depends on transaction types. Please check the fee page.
Is there a card fee?
Jeton Card Issuance Fees Issuing a Jeton Card is subject to the following fees: Physical Card: $100 per card Virtual Card: $10 per card You can have up to 3 active physical...
➡️ There is onе or several transactions which I have not made, or I do not remember I made. What should I do?
💬 Please get in touch with our customer support experts they will be happy to assist you!
➡️ I want to see my Jeton physical card details (card number; expiry date; CVV) online. How can I do it? OR I want to use my virtual card for e-com transaction, how can I get full card number, expiry date and CVV?
“Show Card Detail” function should be used via the Jeton Card page. Jeton password is needed to release this information.
➡️ How can I get a Jeton Card statement?
In the Jeton Card page there is a “Statement” button. You may get your statement with a date range in CSV or PDF format.