Jeton
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➡️ How to verify my identity? step-by-step
Verifying Your identity on Jeton Wallet website👉 After your initial registration, you will be presented with a KYC notice, where you can start the verification process. 👉 Press on "Start verificati...
➡️ How can I close/delete my account?
If you're looking to close/delete your JETON account, we want to ensure you have a smooth process. You can close/delete your Jeton wallet by contacting our support team. Before you close/delete y...
➡️ How to contact us?
The best way to contact us is through our dedicated live chat support available: from 7:00 am to 12:00 am BST, 7 days a week. Alternatively, you can email us at team@jeton.com. 👇 💬 Contact us
➡️ How do I use my credit/debit card with Jeton Wallet?
Please note that for now, credit and debit card deposits are instant and only available for a select number of countries. Please check here for more information. To make a deposit to your Jeton Wa...
➡️ Can I delete my card from Wallet?
Yes you can. You can take action about each your tokens (DPANs) individually. Under “Show Card Details” or “Manage” you will see your Devices where your Jeton Card has been added. You will also see...
➡️ How can I add my card into Wallet?
Yes you can! Here are the 2 different ways to add;1- Login to your Jeton Account, go to Jeton Card Page, click “Show Card Details” or “Manage”. You will see “Add to Google Pay” button, then follow ...
➡️ Can I suspend (freeze) my card from Wallet?
Yes you can. You can take action about your tokens (DPAN) individually. Under “Show Card Details” or “Manage” you will see your Devices where your Jeton Card has been added. You will also see statu...
➡️ Can I add a card again if I deleted it once?
Yes you can add your card (FPAN) again by following the same steps at the beginning.
➡️ Can I resume/unfreeze my Suspended Card?
Yes, as like your physical/virtual card (FPAN), you can take similar action for your Token (DPAN) into Wallet. Please check previous answer, it describes the function.
➡️ Can I resume the deleted cards/tokens if I find my lost device?
Deleted/removed cards can't be resumed, only suspended cards can. But you can add your deleted card again whenever you want.