Jeton
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How to deposit with JetonCash?
You can always purchase JetonCash in your preferred amount from our growing list of official resellers. Deposit with JetonCash is instant, secure, and super simple -use the JetonCash voucher to top...
What is JetonCash?
Adds extra security when you shop online. 🔐With JetonCash, you shield your bank card details and your money. Instead of using your regular debit or credit card, create a virtual payment card that a...
What do I need to open an account with Jeton?
It's easy to get started with Jeton.First, you can go to the Jeton website or download the Jeton app from the Apple/Google Store and create your Jeton account by clicking signup and following a few...
Why do I see a tick mark with 'Done' on my device when the terminal in the shop says the payment has been declined?
Tick indicates that the terminal can read your token. Approve/Decline message comes after according to card availability controls.
I can’t add my Jeton Card into Wallet and it says “'Card Not Added - Contact Your Issuer”
Your card should be (temporarily) closed/blocked and hence cannot be used, please activate/unfreeze it and try again.
When my Card isn’t suitable to use (like insufficient funds or freezed) are my tokens affected?
Yes. To be able to use your Tokens (DPANs) your main Card (FPAN) should be available to use.
When I “Suspend/Freeze” or “Delete” my Jeton Card from Wallet, can I still use my Physical/Virtual Card?
Yes, you can. Actions on your Token (DPAN) doesn’t affect your Card (FPAN).
Can I resume the deleted cards/tokens if I find my lost device?
Deleted/removed cards can't be resumed, only suspended cards can. But you can add your deleted card again whenever you want.
Can I add a card again if I deleted it once?
Yes you can add your card (FPAN) again by following the same steps at the beginning.
Can I resume/unfreeze my Suspended Jeton Card?
Yes, as like your physical/virtual card (FPAN), you can take similar action for your Token (DPAN) into Wallet. Please check previous answer, it describes the function.