➡️ I loaded/top-uped balance but I can't see it on my card.

When you top-up from the Jeton Wallet, there are a few things you need to know. The most important thing is that these requests are processed from Monday to Friday, so if you request a top-up over the weekend, unfortunately, we can't process it then—but don't worry, we'll get right on it when we reopen for business on Monday! 🏃🏽‍♀️💨

The second thing you need to know is that sometimes when banks are closed for holidays, it can also delay your transfer.

If you have specific questions about your withdrawal and how long it might take to arrive, please get in touch with the support team 💬  , they will be happy to assist you! 

Finally, once your withdrawal request has been sent for processing, it will typically take 48 hours (Monday through Friday) for the payment to reach your Jeton Card balance. ✅