➡️ Why did my ID verification fail?

There are multiple reasons why your ID verification might have been unsuccessful. 

These could be down to the quality of the image, the type of document provided, discrepancies between the information on your ID and account, and the validity of the document (amongst other reasons). 

👉 The most important thing is to carefully read the email we sent you and follow the instructions to get it right the second time around.

💬  Having issues? Please contact our customer support team through the Jeton Wallet app or Jeton livechat.